See exactly what is happening on your phones.
Every call in one place - who called, who answered, how long it took and the line quality - with a per-call timeline and per-team stats. No spreadsheets, no guesswork.
Every call, in one place
Your call log is the single record of every call your business makes and takes. There is nothing to set up - calls appear in the log as they happen, ready to filter, scan and dig into.
- The basics, on every callWho called, who answered, the date and time, how long it lasted and whether it was inbound or outbound.
- A per-call timelineOpen any call to see exactly what happened on it - ringing, answered, transferred or sent to voicemail - in order.
- Recordings linked from the logWhere a call was recorded, the recording sits right next to it - one click to listen, no separate search.
From a list of calls to a clear picture
The log tells you what happened. Voxora's reporting tells you how well - by line, by person and by team - so you can act on it.
Call-quality indicator
Call-quality monitoring gives a clear indicator of line quality on each call, so you can spot the calls where the audio was poor instead of taking the customer's word for it - and tie a problem back to a specific line or time.
Per-extension stats
See how each person is handling calls - how many they take and make, and how long they spend on them - so you know who is busy and where calls are landing across your team.
Per-queue stats
Reporting on your call queues shows how each team or department is doing, so you can see how your queues are performing and where callers are waiting or being missed.
Recordings on hand
Where a call was recorded, the recording is linked straight from the log - so when a report flags a call worth reviewing, you can listen to the exact call in one click.
Find any call fast
Filter and scan the log by direction, person or team to get to the call you need - whether you are chasing a missed enquiry or settling a "we never called you" dispute.
In your dashboard, not a download
It is all part of the phone system in your Voxora dashboard - on your browser, iOS or Android - so there is no separate tool to log into and nothing to export before you can read it.
Answers to everyday questions
Good reporting is not about charts for the sake of it. It is about getting a straight answer when a manager, a customer or a colleague asks one.
- "Did anyone call them back?"Open the call, read the timeline and see whether it was answered, transferred or sent to voicemail.
- "Why did that call sound rough?"The call-quality indicator shows the line quality on each call, so a one-off blip is easy to tell apart from a recurring problem.
- "Is the team coping at busy times?"Per-extension and per-queue stats show how your people and teams are handling the calls coming in.
- "Can I hear what was said?"If the call was recorded, the recording is linked right there in the log, ready to play.
Reporting that joins up with the call
Call reporting is part of the same phone system as recording, queues and transcription - so a flag in a report is one click from the call itself.
Common questions
What do I see for each call?
Every call lands in your call log with who called, who answered, the time and date, how long it lasted and whether it was inbound or outbound. Open a call to see a per-call timeline of what happened on it - ringing, answered, transferred or sent to voicemail. Where a call was recorded, the recording is linked straight from the log.
What is the call-quality indicator?
Call-quality monitoring gives a clear indicator of line quality on each call, so you can spot the calls where the audio was poor rather than guessing. It is shown against the call in the log, which makes it easy to tie a quality issue back to a specific person, line or time of day.
Can I see reporting per person or per team?
Yes. Per-extension stats show how each person is handling calls, and per-queue stats show how each team or department is doing. That makes it straightforward to see who is busy, where calls are landing and how your queues are performing.
Can I get to the recording from the report?
Where a call was recorded, the recording is linked directly from the call log, so you can listen to the exact call you are looking at without searching for it separately. Call recording is available on the Pro plan.
Which plan includes call reporting?
Call logs - who called, who answered, how long the call lasted and inbound or outbound - are part of the phone system for everyone. Richer call-quality and queue reporting, plus linked recordings, are on the Pro plan at £9.95 per user per month. See pricing for the full breakdown.
See what is really happening on your phones
Keep your number, go live in minutes, and get call logs, a per-call timeline and line-quality reporting from day one. Real UK support, no long contracts.