Phone system for salons
The best phone system for a hair or beauty salon is a cloud (VoIP) one, because your team are with clients and can't grab the desk phone, so a missed call is a missed booking. It lets calls ring more than one handset together, holds callers in a queue at peak times, and captures booking requests out of hours with an AI receptionist or voicemail. There are no new phone lines or hardware to install, you keep your existing salon number, and it is unaffected by the 2027 switch-off.
Incoming call
07700 900 142
One booking call, reaching the front desk and a second handset at once.
The calls a salon can't afford to miss
Staff are with clients, not at the desk
Your stylists and therapists are mid-cut, mid-colour or mid-treatment and can't drop everything to reach the desk phone. A booking call rings out while everyone's hands are full.
A missed call is a missed booking
A client ringing round for an appointment will simply try the next salon if no one answers. Every missed call is a chair sitting empty and money walking out the door.
Peak-time call rushes
Saturday mornings and the run-up to a busy weekend bring a wave of calls at once. The front desk is checking clients in and on the phone at the same time, and can only hold one line.
Out-of-hours booking requests
Clients ring to book after you close, often when they think of it on the way home. They need their request captured rather than lost to a dead tone, so you can confirm in the morning.
Multi-location and chair routing
A salon group, or a salon with more than one chair area, needs each number pointed at the right place, with calls shared between locations when one front desk is swamped.
Reminders and rebooking calls
Reminder and rebooking calls keep the diary full, but they compete with inbound bookings for the same handset and are easy to drop when the desk is under pressure.
Recommended setup for a salon
You do not need a complicated system. A handful of well-chosen building blocks covers almost every salon, and you can switch any of them on without new lines or an engineer visit. Here is the setup we would recommend, with the reason each one earns its place at the front desk.
- Ring groups - a booking call rings the front desk and a stylist station together, so it is answered by whoever can free up a hand.
- Call queues - at peak times callers hold in order with a short, friendly message instead of a busy tone.
- Music on hold - waiting clients hear pleasant on-hold music while the team finishes with the chair in front of them.
- Voicemail to email - any booking request left after hours or when the desk is flat out lands in an inbox for a prompt callback.
- Auto attendant - an optional menu can split bookings, product enquiries and accounts so each reaches the right place first time.
- Business-hours routing - calls follow your opening times automatically, switching to an out-of-hours message when you close.
- Number porting - keep your existing salon number so clients carry on dialling exactly as they do today.
Staff answer on the mobile app as well as a desk phone, which suits a salon where stylists and a manager move around the floor. See the pricing for what each plan includes.
An example booking call, step by step
An illustrative call flow for a typical salon. Yours is set up to match how your front desk actually works.
They ring the main salon number to ask about an appointment with their usual stylist.
A ring group means whoever can free up a hand picks up, rather than the call landing on one busy handset.
They hear pleasant on-hold music instead of a busy tone while everyone is mid-treatment.
The appointment is added to the diary and the client is on their way, with the chair filled.
Business-hours routing plays an after-hours greeting and hands the caller to the AI receptionist or voicemail.
To voicemail, or to the AI receptionist if enabled. It is emailed to the salon, so the desk confirms the booking when you reopen.
AI receptionist for salons
When the front desk is closed or every line is busy, the optional AI receptionist answers in a natural voice, takes the caller's name, number and booking request, and emails it to the salon so the right person can ring back and confirm. It is there to cover out-of-hours and overflow - a safety net so an after-hours booking or a peak-time overflow call is captured rather than lost, not a replacement for your front desk. You decide when it picks up: only when you are closed, only when all your lines are busy, or both.
Frequently asked questions
What is the best phone system for a salon?
The best phone system for a hair or beauty salon is a cloud (VoIP) one. It lets a booking call ring the front desk and a second handset at the same time, holds callers in a queue with on-hold music when the team is mid-treatment, and captures booking requests out of hours with an AI receptionist or voicemail. There are no new phone lines or hardware, you keep your existing number, and it is unaffected by the 2027 PSTN switch-off.
How do we stop missing bookings when staff are with clients?
Use a ring group so a booking call rings the front desk and a stylist station together rather than one phone, then a call queue so callers hold in order with on-hold music when everyone is busy. If no one can pick up, voicemail to email or an AI receptionist captures the caller name, number and booking request so you can call straight back. A missed call is a missed booking, so the aim is that no call rings out to nothing.
Can we keep our existing salon phone number?
Yes. You move your existing number to Voxora through number porting and keep it exactly as it is. Porting is normally free, your number does not change, and your calls simply start ringing on the new system once the transfer completes. Clients carry on dialling the same number.
Can it route calls across more than one salon?
Yes. A salon group can point each number to the right location, share calls between salons when one front desk is busy, and route by time of day. Because the system is in the cloud, staff at any salon, or a manager working off-site, answer on a desk phone, the mobile app or a web browser.
How much does a salon phone system cost?
Voxora is priced per user per month, so you only pay for the people who need a phone. The Standard plan is £6.95 per user per month and Pro is £9.95 per user per month, both before VAT, with UK call handling included. The AI receptionist is an optional add-on for out-of-hours and overflow cover. See the pricing page for what each plan includes.
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