Terms of service

Last updated: 24 June 2026

These terms of service ("terms") are between you (the "customer", "you") and Speed Connect Network Limited (trading as Voxora), a company registered in England and Wales with company number 08003632 and registered office at 5 Brayford Square, London E1 0SG ("Voxora", "we", "us", "our").

1. Definitions

In these terms: "service" means the Voxora cloud phone system and any related features, apps, and websites we provide; "you"/"customer" means the person or organisation that holds the account; "user" means an individual you authorise to use the service; "numbers" means telephone numbers we provide to you or port on your behalf; "acceptable use policy" or "AUP" means our acceptable use policy; and "fees" means the charges for the service. Headings are for convenience only.

2. Acceptance of these terms

By creating an account, placing an order, or using the Voxora service, you agree to be bound by these terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" means that organisation. If you do not agree, you must not use the service.

These terms incorporate our acceptable use policy and our privacy policy by reference.

3. The service

Voxora provides a cloud-based business phone system. Depending on the plan you choose, the service may include making and receiving calls through a web browser, our iOS and Android apps, and compatible desk phones, together with call routing, voicemail, and optional features such as call recording and AI call transcription.

The service relies on underlying carrier and network providers (including our wholesale voice carrier) and on your own internet connection. We may improve, change, or withdraw individual features from time to time. Where a change materially reduces the core service, we will give you reasonable notice.

4. Your account and responsibilities

You must provide accurate account and billing information and keep it up to date. You are responsible for:

• keeping your login credentials secure and not sharing them, and for all activity that takes place under your account;
• making sure your users comply with these terms and the acceptable use policy;
• having a suitable internet connection, power, and equipment to use the service;
• understanding the limits of internet-based emergency calling and keeping your registered address up to date (see section 6); and
• obtaining any consents required by law before recording calls or processing personal data (see our privacy policy).

You must notify us promptly of any unauthorised use of your account or any other breach of security.

5. Acceptable use and fair use

Your use of the service is subject to our acceptable use policy. You must not use the service for unlawful, fraudulent, or abusive purposes, including unsolicited marketing calls, traffic pumping, or caller-ID spoofing. We may suspend or terminate the service for breach of the acceptable use policy, as set out there and in section 9.

Fair use. The service is sold for normal business use. Inclusive or bundled allowances, and the capacity of your instance, are provided on a fair-use basis so that one customer's usage cannot degrade the service or the underlying carrier network for everyone else. The following limits apply unless we have agreed higher limits with you in writing:

• Concurrent calls (channels). Each instance includes capacity for a reasonable number of simultaneous calls in proportion to the users on your plan. Sustained use beyond the capacity your plan provides may require an upgrade to a larger instance or a dedicated channel allocation.
• Calls per second (CPS). Outbound call attempts are rate-limited to protect the platform and the carrier network. Our standard plans are not sold for automated dialling; a higher call-per-second rate (for example for diallers or outbound campaigns) is available only on a plan or written agreement that expressly provides for it.
• Inbound minutes. Inbound calling to your numbers is included for ordinary business use. Exceptionally high or sustained inbound volumes that are materially above what is typical for your plan, or for a business of your size - for example mass-response, competition, or broadcast traffic - fall outside fair use and may be subject to additional charges or capacity limits.
• Outbound / inclusive minutes. Any inclusive outbound minutes are for live, person-to-person business conversations. They are not for auto-, predictive, or power dialling, machine-generated or looped calls, continuous calls, traffic pumping, or reselling capacity.
• Over-capacity instances. Where your usage consistently exceeds the capacity your plan provides (users, channels, calls per second, or minutes), we will contact you to move you to an appropriate plan or a dedicated or larger instance. We would always rather right-size your service than interrupt it.

We assess fair use reasonably, by reference to normal business use and what is typical for your plan and a business of your size. We apply the specific operational limits we use internally on a consistent basis, and we will tell you the limit relevant to your plan on request.

If your use falls outside fair use we will contact you first and work with you to put it right, and you can reduce your usage to bring it back within fair use. We will give you notice before any additional charge for out-of-fair-use usage takes effect; additional charges are at our published or quoted rates. Where use is excessive, automated, fraudulent, or risks the stability of the platform or the carrier network, we may also rate-limit or temporarily restrict the affected traffic, or require an upgrade - and, in serious cases, suspend the service under section 9. If you are a consumer and we introduce a new charge, you may end the affected service without penalty.

6. Emergency calls (999 and 112)

You can call the UK emergency services (999 or 112) using the service. Because the service works over the internet, emergency calling depends on power and a working internet connection and will not work during a power cut or internet outage. You should always keep an alternative way to call the emergency services, such as a mobile phone.

The service is nomadic - you can use it from any location - so the address held for a user may not be where you are physically calling from. You must keep the registered address for each user accurate and up to date in your account. On a paid plan, the registered address you give us is made available to the emergency call handler to help locate you. During a free trial, or while you are using a temporary number, the location sent with a 999 or 112 call is not your own location - so you must tell the operator where you are. As a general rule, always state your location to the operator, because the address we hold may not match where you are calling from.

7. Fees and billing

Plans are charged per user, per month. Our current published pricing is Standard at £6.95 and Pro at £9.95 per user, per month. We are not currently VAT registered, so no VAT is added to these prices. See our pricing page for current details.

• No long contract. Plans are billed monthly with no minimum term, unless you have agreed a separate written contract with us.
• Payment. Recurring charges and usage are collected through our payment processor, Stripe. You authorise us to charge your chosen payment method for all fees due.
• Usage charges. Outbound calls and any chargeable add-on usage are billed in arrears at the rates published or quoted to you.
• Late or failed payment. If payment fails or an account falls into arrears, we may suspend the service after reasonable notice until the balance is cleared (see section 9).
• Price changes. We may change our prices. For monthly plans we will give you reasonable notice before a change takes effect, and you may cancel before it applies (see section 8).

8. Term and cancellation

These terms apply for as long as you have an active account. For monthly plans, either party may cancel at the end of the current billing period by giving notice through your account or by contacting us. On cancellation:

• the service ends at the end of your paid period (we do not provide pro-rata refunds for part-months unless required by law);
• you remain responsible for charges incurred up to the cancellation date; and
• you can request to port your numbers away before your account closes (see section 10).

30-day money-back guarantee. If the service isn't right for you, cancel within 30 days of signing up and we will refund your platform (per-user licence) fees in full. Charges for any calls you actually made during that period are not refundable.

Consumer cancellation right. If you are a consumer (an individual acting outside your trade or business) you have a statutory right to cancel within 14 days of entering the contract. Because we begin providing the service straight away at your request, you accept that if you cancel within this period we may charge for the service you have used up to cancellation. This does not affect business customers, to whom the monthly cancellation terms above apply.

9. Suspension

We may suspend your access to the service, in whole or in part, where: payment is overdue and remains unpaid after notice; we reasonably suspect fraud, abuse, or a breach of the acceptable use policy; suspension is needed to protect the security or integrity of the platform or other customers; or we are required to do so by law or by a carrier or regulator. Where practical we will give you notice and the chance to put things right, except where we must act immediately. We may terminate your account if a serious breach is not remedied or is incapable of remedy.

10. Numbers and porting

We offer free number porting when you join, subject to the donating provider's process and any technical or regulatory requirements. While numbers are hosted on our platform we manage them on your behalf; the rights to a number remain subject to the relevant numbering rules. If you leave, you may port eligible numbers away to another provider, and we will not unreasonably delay a valid port-out request.

11. Equipment and handsets

You can use the service from a web browser and our apps without any special hardware. If we supply desk phones or other equipment, risk passes to you on delivery and you are responsible for looking after equipment in your possession. Where we supply equipment, the specific terms (including whether it is sold or provided for the duration of your service) and the returns or replacement process are confirmed in your order. Faulty equipment is covered by the manufacturer's warranty and any statutory rights you have. You must only connect equipment that is compatible and approved for use with the service.

12. Service availability

We aim to provide a reliable service, but the service is provided on an "as available" basis and depends on factors outside our control, including your internet connection, your equipment, and third-party carriers and networks. Internet-based calling can be affected by power cuts or loss of connectivity - see section 6 on emergency calls.

13. Intellectual property

The platform, software, and all intellectual property rights in the service are owned by us or our licensors. We grant you a non-exclusive, non-transferable right to use the service for your internal business purposes for as long as your account is active. You gain no rights in our software or brand beyond this licence, and you must not copy, resell, reverse-engineer, or create derivative works from the service except where the law says you can. The data and content you put into the service remain yours.

14. Indemnity

If you are a business customer, you will indemnify us against reasonable third-party claims, and the losses, liabilities, and costs we reasonably incur as a result, arising from your misuse of the service, your breach of these terms or the acceptable use policy, the content of your calls, messages, or recordings, or your failure to obtain any consents required by law (including for call recording and for processing personal data through the service). We will tell you about any such claim, let you have conduct of its defence (working with us), and take reasonable steps to mitigate. This indemnity does not apply to customers who are consumers.

15. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. If you are a consumer, nothing in these terms affects your statutory rights that cannot be excluded or limited under the Consumer Rights Act 2015 or other consumer-protection law.

Subject to that, and to the extent permitted by law:

• we are not liable for loss of profits, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or for any indirect or consequential loss; and
• our total aggregate liability to you arising out of or in connection with the service is limited to the total fees you paid to us for the service in the twelve months immediately before the event giving rise to the claim.

The service is intended for business use. To the fullest extent permitted by law, and except for the consumer rights preserved above, we exclude the implied warranties, conditions, and other terms that would otherwise apply to the service.

16. Confidentiality and data protection

Each party will keep the other's confidential information confidential. Our handling of personal data is described in our privacy policy, and where we process personal data on your behalf we will do so in accordance with UK data protection law and any applicable data processing terms agreed between us.

17. Force majeure

Neither party is responsible for any failure or delay in performing its obligations (other than an obligation to pay) caused by events beyond its reasonable control, including carrier or network failures, internet or power outages, acts of government or regulators, industrial action, or natural events. If such an event continues for a prolonged period, either party may end the affected service on notice.

18. Complaints

If something goes wrong, please contact us first so we can put it right - see our complaints procedure. We aim to resolve complaints fairly and promptly, and we will keep you updated until your complaint is closed.

19. Changes to these terms

We may update these terms from time to time. If we make a material change, we will give you reasonable notice (for example by email or through your account). Continuing to use the service after a change takes effect means you accept the updated terms.

20. General

• Assignment. You may not assign or transfer your rights under these terms without our consent. We may assign or transfer ours to a member of our group or a buyer of our business, provided your rights are not adversely affected.
• Entire agreement. These terms, the acceptable use policy, the privacy policy, and any order or written contract between us form the whole agreement between us and replace any earlier understanding.
• Waiver. A delay in enforcing these terms is not a waiver, and waiving one breach does not waive another.
• Severance. If any provision is found to be unenforceable, the rest of the terms continue in force.
• Notices. We may give you notice by email or through your account; you should contact us using the details in section 22.
• Third parties. No one other than you and us has any rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

21. Governing law and jurisdiction

These terms and any dispute or claim arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Contact

Questions about these terms can be sent to hello@voxora.co.uk, or by post to Speed Connect Network Limited (trading as Voxora), 5 Brayford Square, London E1 0SG.