Run your whole business on one phone system.
A complete UK cloud phone system that routes every caller, works on every device and keeps you connected even when your broadband does not. Built and supported in the UK.
Route every caller the right way
Build exactly how your calls flow, from a one-person setup to a full contact centre. It is all included, and you change it yourself in a few clicks.
Ring groups
Ring a whole team at once, or in sequence, so the first free person answers. Set per-member delays and timeouts to control exactly who picks up and when.
Auto attendant (IVR)
Greet callers with a menu - "press 1 for sales, 2 for support" - and send each key press to the right person, team or mailbox. Record your own prompts or generate them with text to speech.
Business-hours routing
Set opening hours and holidays once. Calls route to your team during the day and to voicemail, a message or another number after hours - automatically, every day.
Day and night call flows
Flip between day and night routing on demand from any handset or the dashboard. Great for early closes, training afternoons or covering a quiet line at short notice.
Call-centre queues (ACD)
Queue callers fairly with hold music and position announcements, then hand them to the next available agent using the strategy you choose - longest idle, round robin and more.
Live wallboard and SLA
Watch queues in real time - callers waiting, agents available, longest wait - and track service levels against your own SLA target so supervisors can step in before callers give up.
Call from anywhere, on the same system
Your extensions, contacts and call history follow you. Sign in at your desk, in the browser or on your phone and it is the same number, the same routing and the same features.
- Browser softphoneMake and take calls straight from your web browser - no app to install. Ideal for hybrid and home workers who just need a headset.
- iOS and Android apps (coming soon)Native mobile apps so your business number rings on your phone, on the move, without giving out your personal mobile. Until they land, take calls on the move from the browser softphone.
- Auto-provisioned desk phonesYealink and Fanvil handsets plug in and go. They configure themselves from the dashboard, so there is no fiddly manual SIP setup.
Never miss a call, and see every call
Keep answering when the unexpected happens, then look back over every call with the detail you need to coach, dispute or simply remember what was said.
- Stay up in an outageCalls divert to mobile if your broadband drops, so a connection blip never means a silent phone.
- Call recordingRecord calls for training, quality and peace of mind, then play them back from the call log whenever you need them.
- AI transcription and summariesTurn recordings into searchable transcripts with a short written summary, so you can scan a call in seconds.
- Call-quality monitoringEvery call is scored for audio quality so you can spot and fix a struggling line before it affects customers.
- Full CDR timelineSee exactly how each call flowed - ringing, queue, answer, hold, transfer and hangup - in one clear timeline.
Plug calls into the rest of your business too: connect Freshsales for click-to-call, screen-pop and automatic call logging, and use webhooks to push call events anywhere you need them.
Common questions
What is a cloud phone system?
A cloud phone system (hosted PBX) runs your business calls over the internet instead of an old on-site phone box. Everything - extensions, call routing, voicemail and reporting - is managed from one online dashboard, and your team can make and take calls from a browser, a mobile app or a desk phone.
Can I keep my existing phone number?
Yes. We port your UK numbers across for free, including 01, 02, 03 and 0800 numbers, and there is no downtime during the move. You can also add new local, national or freephone numbers in minutes.
What happens to my calls if my broadband goes down?
Calls divert to mobile if your broadband drops, so you keep taking calls during an outage. Because routing happens in the cloud rather than on a box in your office, an internet problem at one site does not take your phone system offline.
Which devices can I use with Voxora?
The same system works in your web browser as a softphone and on auto-provisioned Yealink and Fanvil desk phones, with native iOS and Android apps coming soon. Desk phones plug in and go - no manual SIP setup. Everyone shares the same extensions, contacts and call history wherever they sign in.
How quickly can we go live?
Same-day go-live. You can set up users, build your call routing and start the browser softphone straight away, then add desk phones and port numbers in parallel. There are no long contracts - billing is monthly rolling.
How much does the Voxora phone system cost?
Standard is £6.95 per user per month and Pro is £9.95 per user per month. Both are billed monthly with no long contract. The AI Receptionist is a separate add-on (£29.99 per month) you can switch on when you want it.
Ready to run your phone system the easy way?
Keep your number, go live today and get real UK support. Browser, mobile and desk - all on one phone system, from £6.95 per user per month.