AI receptionist pricing in the UK

What the Voxora AI receptionist costs

Let us start with the straight answer before the context. The Voxora AI receptionist is a flat £29.99 a month, on a monthly rolling basis with no long contract. That price includes up to 5 unique agents and 90 minutes of AI call time every month. If you go past the included minutes, extra AI time is 25p a minute, so your cost is predictable and you are never surprised by a bill built from a dozen hidden variables.

The 90 included minutes are sized for overflow, after-hours and out-of-hours cover, not for running an all-day phone line. That is the point of the product: it catches the calls your team cannot reach, rather than replacing your reception. A busy month is easy to work out. If the AI handled 240 minutes, that is the 90 included plus 150 extra at 25p, so £29.99 + £37.50 = £67.49 for the month.

One important thing: the AI receptionist is an optional add-on on top of a Voxora phone-system plan, not a separate product you buy on its own. The phone system carries your numbers, your routing and your voicemail; the AI plugs into it. So the full picture is a phone-system plan (Standard at £6.95 or Pro at £9.95 per user per month excluding VAT) plus the flat £29.99 a month when you want the AI switched on. You can see it all on the pricing page.

The three ways AI receptionists are priced

It helps to know how the wider UK market charges, because comparing a flat add-on against a per-minute service is not like for like. Most offers fall into one of three shapes, and getting the model right matters more than chasing the lowest per-unit rate.

The first is per-minute usage, where you pay for the time the AI spends talking to callers, with little or no monthly minimum. It is transparent and scales with use, which suits very low or unpredictable volumes, but a busy month or long calls can run the meter up unpredictably. The second is a monthly bundle: a flat fee for an allowance of minutes or calls, with overage beyond it. This gives you a predictable budget line and is good value when your volume is steady. The Voxora add-on is this kind of model, a fixed £29.99 for 90 minutes then 25p a minute, so you get a known monthly figure with a clear, low overage rate.

The third dimension is whether the AI is bundled with a cloud phone system or sold standalone. Voxora is the bundled kind: the AI reuses the same numbers, routing and voicemail you already pay for in the phone system, so you are not paying twice for call handling. A standalone AI service has to provide its own numbers and routing, which is cost you are already covering elsewhere, and that is why the add-on approach is usually the most economical for a business that wants a real phone system first.

How the models compare at a glance

The table sets the common approaches side by side, with Voxora's actual figures in the bundled-add-on row so you can compare like for like.

What actually moves your bill

With a flat bundle like Voxora's, your monthly figure only moves if you go past the 90 included minutes, so the lever that matters is how much AI call time you use. That comes down to two things: how many calls the AI answers, and how long it stays on each one. A practice that lets the AI pick up every call all day will burn through minutes far faster than one that uses it only when the office is shut or the lines are full.

The biggest control you have is when you switch it on. Confine it to out-of-hours and overflow and it touches only a small share of your calls, so most businesses stay comfortably within the included 90 minutes. Ask it to run an all-day line and you will use more, and pay the 25p overage on the excess. None of this is hidden: your cost reflects your use, and you decide the use. If you want a deeper look at whether the spend is justified, our guide on whether an AI receptionist is worth it works through the value side.

How to estimate your own cost

You can get a realistic figure in a couple of minutes. Start with the windows where your team genuinely cannot answer: evenings, weekends and the moments during the day when every line is busy. Those are the calls that currently ring out or hit voicemail, and they are the ones the AI is there to catch.

Count roughly how many of those calls you get in a typical month, and how long an average call to your business lasts. Multiply the two for a rough monthly minutes figure. If it lands under 90 minutes, your cost is simply the flat £29.99 on top of your phone-system plan. If it is higher, add 25p for each minute over 90, the same sum as the £67.49 busy-month example above. The thing to avoid is sizing your estimate as if the AI answers everything, because configured the sensible way, for out-of-hours and overflow, it does not.

Why the add-on approach usually wins

For most UK small businesses, the cheapest credible way to get AI answering is to add it to a cloud phone system rather than buy a standalone AI service or pay for part-time human cover. The reason is straightforward: with an add-on, the call handling already exists. You have your numbers, your ring groups, your queues, your voicemail and your business-hours routing in the cloud phone system, and the AI simply plugs into them. You are not paying a second provider to recreate all of that just to bolt AI on the front.

A standalone AI answering service, by contrast, has to provide its own numbers and routing, which is cost you are already covering elsewhere. Part-time human cover for evenings and weekends costs more again and only works for the hours you staff. The add-on model lets you keep one system, one bill for call handling and one place to manage everything, with the AI receptionist as a contained extra you can turn on, tune or turn off as your needs change.

That is why Voxora prices it the way it does. The phone system is the core, with published plans at £6.95 for Standard and £9.95 for Pro per user per month excluding VAT (£5.79 and £8.29 on annual billing), and the AI receptionist is a flat £29.99 a month on top, monthly rolling. Start with the phone system, get your routing right, and add the AI when round-the-clock cover earns its place.